Return & Refund Policy

We are committed to your satisfaction and understand that sometimes products may not meet your expectations.

This policy outlines our return and refund procedures for our health and beauty products.

Standard Products: 30 days from delivery date

Opened/Used Products: 14 days from delivery date (health and safety restrictions apply)

Defective/Damaged Products: 7 days from delivery date

Full Refund Eligible:

Unopened Products: Items in original, unopened packaging with seals intact

Defective Products: Manufacturing defects or damage during shipping

Incorrect Items: Wrong product sent due to our error

Partial Refund Eligible:

Opened Products: Items opened but minimally used (subject to health and safety assessment)

Damaged Packaging: Product intact but packaging damaged during shipping

For health, safety, and hygiene reasons, the following items cannot be returned:

Opened liquid products (syrups, oils, gels) once seal is broken.

Personal care items that have been used/applied to skin.

Supplement capsules/tablets from opened bottles

Any product showing signs of tampering

Expired products (beyond our shelf life guarantee)

Step 1: Contact Us

Email us at info@nutricare.co.za within the return window

Include your order number, product details, and reason for return

Photo evidence required for damaged/defective claims

Step 2: Return Authorization

We'll provide a Return Merchandise Authorization (RMA) number

Returns without RMA numbers will not be processed

Return shipping instructions will be provided

Step 3: Package & Ship

Pack items securely in original packaging when possible

Include RMA number clearly visible on package

Customer responsible for return shipping costs (except defective/incorrect items)

Processing Time:

Refund Processing: 3-5 business days after we receive returned item

Bank Processing: 5-10 business days additional (varies by bank)

Total Timeline: 7-14 business days from receipt

Refund Methods:

Original Payment Method: Primary refund method

Store Credit: Available upon request (no expiration)

Bank Transfer: Available for certain payment methods

Refund Amounts:

Full Refund: Product cost only (original shipping not refunded)

Defective/Incorrect Items: Full refund including original shipping

Return Shipping: Customer pays return shipping (except our error)

Our Shipping:

Standard Rate: R79 flat rate

Delivery Time: 1-4 business days

Tracking: Provided on request

Return Shipping:

Customer Responsibility: Return shipping costs

Exceptions: Defective, damaged, or incorrect items

Recommended: Use trackable shipping method

Opened Products:

Must be returned within 14 days

Subject to 15% restocking fee

Must retain at least 75% of original contents

Health and safety assessment required

Bulk Orders:

Orders over R2,000 may have extended return windows

Contact customer service for bulk return procedures

Prescription/Regulated Items:

Subject to additional regulatory restrictions

May require additional verification

Consult customer service before returning

Product Exchanges: Available for unopened items only

Size/Variant Changes: Subject to stock availability

Price Differences: Additional payment or refund issued

Shipping: Customer pays shipping for exchanges

Immediate Action Required:

Report within 3 days of delivery

Provide photo evidence

Keep all packaging materials

Our Response:

Immediate replacement or full refund

We cover all shipping costs

Expedited processing (1-2 business days)

Contact Information:

Email: info@nutricare.co.za

Phone: +27 69 599 6617

Hours: Monday-Friday, 8AM-5PM

Response Time: 24 hours maximum